Refund Policy

Novus Glass Sydney – Windscreen Repairs & Replacements
Effective Date: 01-06-2025

At Novus Glass Sydney, customer satisfaction is our priority. We stand by the quality of our windscreen repairs, replacements, and calibration services. If you are not satisfied with your service, please review our refund policy below.

 

Eligibility for Refunds

We offer refunds or rectification under the following conditions:

• Workmanship Issues: If there is a defect or issue with the workmanship of the windscreen repair or replacement, we will inspect and either rectify the issue or provide a refund, as appropriate.

• Incorrect Service: If we have provided a service different from what was agreed upon, we will work with you to correct the error or offer a suitable refund.

• ADAS Calibration Discrepancies: If the calibration is found to be faulty due to our error, we will re-calibrate at no cost or offer a refund.

 

Non-Refundable Items

Refunds are not available in the following cases:

• If the damage to the windscreen worsens due to underlying issues or environmental factors after a completed chip repair.

• If a replacement was recommended over a chip repair and the repair was chosen by the customer.

• If service was completed based on inaccurate or incomplete information provided by the customer.

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Refund Process

To initiate a refund request, please contact us with:

• Your name and contact details

• Invoice number or proof of service

• A description of the issue

Once reviewed, we will notify you of the outcome within 5 business days.

 

Contact Us

📧 Email: sydneysouth@novusautoglass.com.au
📞 Phone: 1300 418 909
🌐 Website: www.windscreenrepairsandreplacements.com.au

We value your trust and strive to resolve all concerns professionally and fairly.